AVP Floating Branch Manager

Heritage Family Credit Union • Bennington, VT

3d • Hybrid

About The Position

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide a consistent, world-class experience to credit union members, coworkers, and community partners with each interaction. Ensures established policies and procedures are followed and that members are served promptly and professionally. Trains, directs, and supervises branch employees in branch operations including transacting with a high degree of accuracy, cross-selling products and services appropriate to members' needs to meet branch production and growth goals.

Requirements

• High School diploma or GED required
• Associate degree in business or related field or two years for each year not completed required.
• Minimum five years retail management/leadership required.
• Experience in a sales capacity required.
• General understanding of financial statements and concepts required.
• Strong interpersonal, leadership, and supervisory skills.
• Excellent writing and verbal communication skills and ability to prepare organized and well written documents.
• Excellent phone etiquette and the ability to communicate clearly and effectively in person and over the phone and through electronic channels.
• Computer literate, proficient use of calculator, keyboard, and experience with Microsoft Office Suite required.
• Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks.

Nice To Haves

• Bachelor's degree in business or related field is preferred.
• Experience managing within a financial institution preferred.
• Experience with financial institution software systems preferred.

Responsibilities

• Establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handling escalated member issues and complaints while ensuring timely and satisfactory resolution.
• Keeping management informed of any significant problems.
• Maintaining a highly motivated, well-trained branch staff and effective employee relations.
• Ensuring branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitoring and managing branch performance, including profitability, transaction volumes, expense control, and budget adherence.
• Coaching employees regularly and reviewing cross-selling activities.
• Reviewing organizational and branch goals with staff.
• Collaborating with management to develop and implement strategies for growth and efficiency.
• Ensuring compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
• Ensuring compliance with credit union policies and procedures for branch safety and security.
• Analyzing, monitoring and providing staff education on policies and procedures on an ongoing basis.
• Assuming responsibility for maintaining a high level of proficiency over branch operations and proper cash controls.
• Ensuring all branch transactions are balanced at the close of each day.
• Overseeing individual accountability for the handling of cash and assisting in resolving balancing or discrepancies as needed.
• Overseeing TCR’s and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations.
• Responsible for reliable and predictable attendance.
• All other duties as assigned.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25)
• Hobby reimbursement (up to $25)
• Fresh local foods reimbursement (up to $25 on a seasonal basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED