AVP/Branch Manager

Navigant Credit Union•Glocester, RI

1d•Onsite

About The Position

As a Branch Manager, you'll be the driving force behind a high-performing team and a welcoming branch environment. You'll lead daily operations, coach and develop staff, and ensure every member receives outstanding service that reflects our Credit Union's mission and values. This role combines leadership, operational excellence, and a passion for helping members achieve their financial goals.

Requirements

High school diploma or equivalent required
3-5 years in branch operations
At least 2 years in a supervisory role
Strong leadership and coaching abilities
Excellent communication-verbal, written, and interpersonal
Proficiency in Microsoft Office and standard office equipment
Ability to manage multiple priorities and drive results
Sales and business development experience

Nice To Haves

BA/BS in Business, Finance, or related field preferred

Responsibilities

Ensure the branch opens smoothly each day and operates safely, securely, and efficiently.
Hire, train, and mentor staff to deliver exceptional service and meet performance goals. Foster a positive, collaborative culture.
Promote our products and services, lead weekly sales meetings, and implement campaigns to meet cross-sell targets.
Assist members with accounts, loans, and financial products. Resolve inquiries and provide guidance on policies and services.
Keep the branch aligned with Credit Union policies, procedures, and regulatory requirements.
Oversee cash handling, transaction balancing, equipment maintenance, and data retention.
Represent the Credit Union in local events and organizations to build relationships and attract new members.
Step in as needed to perform teller, loan officer, or member service duties.