AVP-Branch Manager

Millbury Federal Credit•Grafton, MA

1d•$71,350 - $92,750•Onsite

About The Position

Millbury Federal Credit Union (MCU) is seeking an experienced banking professional to fill the position of AVP/Branch Manager. This role is a pivotal leadership position responsible for overseeing the operations and strategic growth of the So. Grafton branch. The AVP/Branch Manager has broad responsibility in generating loans and gathering deposits, managing personnel, and ensuring regulatory compliance, all while supporting the mission statement and branch business plan.

Requirements

Bachelor’s degree in management preferred; high school diploma or G.E.D. with comparative personnel and branch management experience required.
Minimum of 5 years of branch and personnel management experience.
Strong knowledge of banking products, services, and regulatory requirements.
Knowledge of security practices and procedures.
Exposure to benefits, payroll, employee relations, employment law, performance management, etc.
Some knowledge of accounting.
Intermediate proficiency with Microsoft 365.
Proven track record of achieving sales targets and managing branch profitability.
Expert Customer Service skills.
Ability to function as a team player and lead your team.
High level of problem-solving skills with a demonstrated attention to detail.
Excellent leadership, communication, and interpersonal skills.
Analytical skills.
Knowledge of regulatory compliance and risk management.

Responsibilities

Accountable for scheduling, planning, organizing, and overseeing the member services function for the branch including all deposit related product delivery and sales.
Responsible for generating business sales calls, as well as follow-up, with current business relationships.
Generate individual and coach subordinate sales / referrals in retail, consumer, business, mortgage, investments, etc., in order to meet branch goal objectives as assigned.
Ensure opening and closing of Credit Union, following established security guidelines. Keep current on computer capabilities and maintain operating functions according to policy.
Handle difficult situations involving members and / or staff in a calm, professional manner. Have autonomy and authority to resolve issues within proper guidelines and according to MCU policy and procedure.
Work with Operations to ensure data processing equipment is properly maintained and functions appropriately with the most current software versions made available.
Provide a high level of service to new and existing members, including while opening new accounts, performing credit counseling, determining credit needs and solutions, resolving problems, performing wire transfers, telephone transfers, ACH transactions, IRA disbursements, etc.
Oversee security measures pertaining to dual control access, opening and closing of Credit Union, safety deposit boxes, employee and member safety, etc. Coach and monitor staff for the same.
Responsible for month-end analysis of budget reports, income / expense, balance sheet, sales tracking reports, and other deposit / loan reports.
Interpret legal papers, such as death certificates, power of attorney papers, trust documents, and summons. Process all related transactions according to Credit Union policy and federal / state laws.
Generate consumer loans for members (credit cards, LOC, etc.) according to prescribed authority limits and Credit Union policy.
Responsible for completing the income and expense budget for upcoming year.
Represent the credit union at external events such as Expos, Chamber of Commerce, Seminars, Boards, and Business After Hours as necessary.
Responsible for developing, implementing, and monitoring policies and procedures for the entire branch. Remain up to date on all regulatory and legal issues.
Monitor appropriate reporting for compliance within area of responsibility for regulation such as BSA, CIP, Identity Theft Red Flags, and others.
Accountable for maintaining records according to the Board-approved records retention schedule.
Exercise authority in supervising staff. Train and motivation. Appraise performances. Resolve employee relations issues, up to and including recommendations for dismissal. Establish performance objectives with staff and coach them to reach these goals.
Involved in the interviewing, hiring, and orientations of staff.
Lead periodic staff meetings to ensure excellent communication with staff and other departments.
Develop a team philosophy in providing services to members.
Participate in Credit Union management team meetings.
Perform other duties as assigned.