Branch Manager 4 - Merle Hay Office - Des Moines, IA

U.S. Bank•Des Moines, IA

2d•$91,440 - $111,760•Onsite

About The Position

The Branch Manager 4 leads and manages branch operations to achieve goals, ensure compliance with banking laws and regulations, and deliver a customer experience that reflects U.S. Bank’s culture and core values. The role exercises independent judgment and discretion while coaching, developing, mentoring, and training team members. The manager uses communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The role collaborates with partners in wealth, business banking, mortgage, and payment services to help individual and business customers reach their financial goals. The Branch Manager leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit check. The role works from a U.S. Bank location on all scheduled workdays.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience in a sales, retail management, or banking environment.
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal and credit checks.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activity management, and sales ability.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and comply with applicable banking laws and regulations.
Ensure team members provide an excellent customer experience aligned with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members, adapting coaching to individual needs and providing feedback.
Identify customers’ financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Provide motivation and direction to the branch team and lead the customer experience.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Resolve problems and issues, prioritize business activities, and guide employees toward meeting customer and business needs.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.