Branch Manager 4 - Merle Hay Office - Des Moines, IA

U.S. Bank•Des Moines, IA

1d•Onsite

About The Position

The Branch Manager leads and manages one or more branches, ensuring branch goals are met, compliance with banking laws and regulations, and an excellent customer experience reflective of U.S. Bank’s culture and core values. The role exercises independent judgment and discretion and regularly coaches, develops, mentors, and trains team members. The manager uses effective communication and critical thinking to identify customers’ financial resources and needs, recommend appropriate products and services, and help individual and business customers reach financial goals. This includes collaborating with partners in wealth, business banking, mortgage, and payment services. The role leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks. The position works from a U.S. Bank location on all scheduled workdays.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
Required National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks.
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch(es) to meet goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial resources and needs, and provide direction and recommendations for appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach their financial goals.
Lead the customer experience and motivate and direct the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Apply critical thinking, communication, conflict resolution, accountability, influence, priority setting, relationship management, and business insights to achieve customer and business outcomes.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.