Branch Manager 3 - Stevens Point, WI

U.S. Bank•Stevens Point, WI

3d•Onsite

About The Position

The Branch Manager 3 leads and manages branch operations to meet goals and ensure compliance with banking laws and regulations. The role is responsible for ensuring team members deliver an excellent customer experience consistent with U.S. Bank culture and core values. The manager coaches, develops, mentors, and trains employees, exercising independent judgment and discretion in carrying out responsibilities. The role uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. It supports individuals and businesses in reaching financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The Branch Manager leads customer experience efforts, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role works from a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting required criminal background and credit check requirements.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insight skills.

Nice To Haves

Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Interpersonal communication, leadership, relationship management, time management, sales activity management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial resources and needs, and direct or recommend appropriate products and services.
Help individual and business customers reach financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
Lead customer experience efforts and provide motivation and direction to the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use critical thinking, effective communication, conflict resolution, relationship management, and priority setting to support customers and business objectives.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.