Branch Manager 3 - Stevens Point, WI
About The Position
The Branch Manager 3 leads and manages one or more branches, ensuring branch goals are met and that all banking laws and regulations are followed. The role is responsible for ensuring team members deliver an excellent customer experience consistent with U.S. Bank’s culture and core values. The manager coaches, develops, mentors, and trains team members, exercises independent judgment, and provides motivation and direction to the team. The position uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. It supports individual and business customers in reaching their financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The manager also expands the customer base and participates in the local market and community to identify needs and promote U.S. Bank products and services. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of a criminal background and credit check. Employment requires working at a U.S. Bank location five days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Three to four years of experience working in a sales, retail management, or banking environment.
- NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including meeting registration requirements and completing a criminal background and credit check.
Nice To Haves
- Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
- Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
- Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.
Responsibilities
- Lead and manage branch operations to meet goals and comply with banking laws and regulations.
- Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members, providing motivation and direction.
- Identify customers’ financial needs and recommend appropriate products and services.
- Help individual and business customers reach their financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
- Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Use independent judgment and effective communication and critical thinking in carrying out necessary duties.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
