Branch Manager 3 - Draper Smith's, UT
About The Position
The Branch Manager 3 leads and manages one or more branches to meet goals, ensure compliance with banking laws and regulations, and deliver an excellent customer experience consistent with U.S. Bank culture and core values. The role exercises independent judgment and discretion and uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The manager collaborates with wealth, business banking, mortgage, and payment-services partners to help individual and business customers reach their financial goals. The position leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. It also involves regularly coaching, developing, mentoring, and training team members. The role requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The position works from a U.S. Bank location five days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Three to four years of experience in a sales, retail management, or banking environment.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory completion and maintenance of required criminal background and credit checks.
- Maintain current awareness of and comply with U.S. Bancorp’s Code of Ethics and position-appropriate laws, regulations, policies, and procedures.
Nice To Haves
- Thorough product and service knowledge, including regulatory, policy, and compliance issues.
- Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
- Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
- Interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
- Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.
Responsibilities
- Lead and manage branch operations to meet goals and comply with banking laws and regulations.
- Ensure team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members.
- Identify customers’ financial needs and recommend appropriate products and services.
- Collaborate with wealth, business banking, mortgage, and payment-services partners to help customers achieve financial goals.
- Motivate and direct the team and lead the customer experience.
- Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Maintain awareness of and comply with U.S. Bancorp’s Code of Ethics and applicable laws, regulations, policies, and procedures.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
