Part-Time Branch Experience Specialist (Teller) - Santa Fe, NM

Del Norte Credit Union•Santa Fe, NM

1d•$16 - $22•Onsite

About The Position

The Branch Experience Specialist provides professional, friendly, and efficient service to credit union members by assisting with financial transactions and account management. The position processes deposits, loan payments, cashier’s checks, gift and travel cards, account closures, stop payments, address updates, and other account services; maintains and balances operating cash; answers questions about products and services; and helps resolve problems. The specialist greets and directs members and guests, promotes member education, and identifies opportunities to recommend credit union products and services. The role contributes to branch and organizational success through teamwork and compliance with regulations, security procedures, and required annual compliance training. Other related duties may be assigned. This position is based at the Cerrillos Branch in Santa Fe, New Mexico, and requires supporting Monday through Saturday member service hours. It may involve occasional travel between branch locations, periodic extended hours for project deadlines or events, and occasional exposure to outdoor conditions while traveling. The position is primarily sedentary, with extended periods seated or standing, computer and office-equipment use, occasional reaching or bending, and light lifting up to 50 pounds. Reasonable accommodations are available for individuals with disabilities.

Requirements

High school education or GED.
Level I: At least six months of similar or related experience, with strong cash-handling and customer-service experience.
Level II: One to three years of similar or related experience, including at least two years of teller experience.
Ability to multitask, pay close attention to detail, cross-sell, resolve problems, and provide excellent member service (Level II).
Ability to handle sensitive information confidentially and professionally.
Professional appearance and demeanor; ability to treat employees and members fairly, ethically, and confidently.
Good communication and PC skills; critical thinking and effective problem-solving abilities.
Collaborative service skills and demonstrated interpersonal, relationship-building, teambuilding, and technical skills.
Demonstrated proficiency with a 10-key calculator, Windows, and other Microsoft Office products and applications.
Ability to remain seated or standing for extended periods and operate a computer and other office equipment; manual dexterity for typing, mouse use, and handling documents; occasional reaching, bending, or manipulating objects; and light lifting up to 50 pounds.
Visual and auditory acuity for reading documents, creating content, and communicating effectively.
Availability to support Monday through Saturday member service hours.

Nice To Haves

Three to five years of similar or related experience (Senior level).
Spanish-speaking ability; a Spanish Speaking Incentive is mentioned.

Responsibilities

Assist members with financial needs in a professional, friendly, knowledgeable, and timely manner.
Use applicable core systems, including loan and deposit platforms.
Process paying and receiving transactions, including deposits, loan payments, cashier’s checks, and issuance of gift and travel cards.
Perform account services such as closing accounts, stop payments, address file maintenance, answering product and service questions, and resolving problems.
Maintain and balance operating cash daily.
Greet members and guests, establish rapport, and direct them to the appropriate area.
Promote needs-based member education and identify opportunities to recommend credit union products and services.
Work effectively as part of a team to contribute to branch and organizational success.
Comply with regulations and security procedures and complete mandatory annual compliance courses.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision insurance, with Del Norte covering up to 85% of employee insurance premiums.
Flexible Spending Account.
401(k) with up to a 7.5% company match.
Company-paid life insurance and disability coverage for eligible employees.
Paid time off, sick leave, paid holidays, volunteer hours, and mental health days.
Employee Assistance Program with free counseling resources.
Tuition reimbursement.
Wellness benefits, including a free gym membership.
Employee loan and banking discounts.
Ongoing learning and development opportunities.
Spanish Speaking Incentive.