Branch Experience Consultant - Los Alamos, NM

Del Norte Credit Union•Los Alamos, NM

1d•$20 - $28•Onsite

About The Position

The Branch Experience Consultant delivers superior, courteous service to promote products and expand customer relationships. Using a consultative approach, the consultant identifies value-added products and services for members and performs a range of sales and service activities, including account openings and lending solutions. The role provides universal dual support for teller and new account operations and helps create a member-first education culture through mentoring and coaching. It also supports member engagement, branch success, and compliance with regulations and security procedures. The position is at the Trinity Branch in Los Alamos, New Mexico, and requires supporting Monday–Saturday member service hours. The role is eligible for a $1.00-per-hour differential, which is removed from the hourly rate if the employee leaves the role. Salary ranges are $19.80–$24.76 per hour for Level I and $22.08–$27.60 per hour for Level II; starting pay depends on qualifications, internal equity, and budget.

Requirements

One to three years of similar or related experience.
Two years of direct member-contact experience providing financial products and services.
Six months of teller experience and familiarity with platform operations.
Level I: High school education or GED.
Level II: A two-year college degree, specialized certification or licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program.
Strong communication, PC, and problem-solving skills, including critical thinking.
Ability to handle sensitive information confidentially and professionally.
Professional appearance and demeanor; ability to serve members fairly, ethically, and confidently while adhering to organizational core values.
Collaborative service, team-building, interpersonal, and relationship-building skills, along with technical proficiency relevant to the role.
Proficiency with a 10-key calculator, Windows, and other Microsoft Office products and applications.
Ability to perform the physical requirements of the role, including remaining seated or standing for extended periods, using a computer and office equipment, manual dexterity for typing and handling documents, occasional reaching or bending, and light lifting up to 25 pounds.
Visual and auditory acuity for reading documents, creating content, and communicating effectively.

Nice To Haves

Bilingual proficiency in English and Spanish is strongly preferred; a Spanish-speaking incentive is offered.

Responsibilities

Assist members through a consultative approach to determine suitable financial products and services, including opening and closing accounts, answering questions, selling products and services, and resolving problems.
Use the core system and applicable loan and deposit platforms to serve members.
Support the greeter’s desk by establishing rapport with guests and members and directing them to the appropriate area.
Provide universal dual support for teller and new account operations.
Promote member education and mentor Member Service Specialists in identifying opportunities to promote credit union products and services; coach staff to support the mission and meet or exceed member education goals.
Listen proactively to members and identify opportunities to improve their experience.
Participate in marketing and awareness campaigns to increase member engagement.
Communicate effectively, including through speaking and writing.
Work collaboratively to contribute to branch and organizational success.
Comply with regulations and security procedures and complete mandatory annual compliance courses.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision insurance, with Del Norte covering up to 85% of employee insurance premiums.
Flexible Spending Account.
401(k) with up to a 7.5% company match.
Company-paid life insurance and disability coverage for eligible employees.
Paid time off, sick leave, paid holidays, volunteer hours, and mental health days.
Employee Assistance Program with free counseling resources.
Tuition reimbursement.
Wellness benefits, including a free gym membership.
Employee loan and banking discounts.
Ongoing learning and development opportunities.
Spanish-speaking incentive.