Hotel General Manager - Hampton Inn & Suites, Los Alamos, NM #30806

Denco Family • Los Alamos, NM

2d • $65,000 - $80,000 • Onsite

About The Position

The Hotel General Manager oversees the hotel's daily operations and provides strategic direction. The role plans and supervises a diverse workforce to support smooth, profitable operations and is involved in all aspects of the hotel, including guest complaints, strategy, and reporting. The General Manager serves as a key point of contact for employees, clients, and external vendors, and guides employees to work effectively as a team. The goal is to strengthen the hotel's reputation, customer dedication, and clientele.

The position is responsible for hotel budgets, sales and marketing, quality standards, facilities, department-head supervision, employee relations, staffing, payroll, expenses, safety and sanitation, competitive rate information, and communications with home-office leaders. The General Manager also has direct or indirect responsibility for the hotel's products, inventory, equipment, building, furnishings, revenue, accounts receivable, and cash-handling procedures. The job description may be amended to meet business needs and is not an exhaustive list of duties.

Requirements

• Operational knowledge of all phases of hotel operations.
• Special knowledge of budgeting and accounting and sales procedures.
• Skills in selecting, developing, and motivating personnel.
• Ability to favorably represent the hotel to guests and the community.
• Ability to maintain high employee morale and a well-trained, highly qualified staff.
• Ability to lift, bend, and move heavy equipment and remain on one's feet for extended periods.
• Good communication skills.
• Team-oriented approach and dedication to excellent service and meeting the brand's highest standards.
• Must be able to work any day of the week, including weekends and holidays.
• Must possess and maintain a valid Food Handler Card as required by local regulations.
• Any hotel employee may be asked to use a personal vehicle for business purposes.

Nice To Haves

• CHA designation preferred.
• Spanish-speaking skills are a plus.

Responsibilities

• Promote the company's mission, vision, and core values.
• Assist in developing operating budgets.
• Sell to potential guests inside and outside the hotel, meet and greet convention officers and other VIPs, and create and implement a marketing plan.
• Maintain quality standards for guest-room cleanliness, function-room and public-room setups, facilities, service, and employee performance; inspect at least 10 rooms per week.
• Analyze hotel operations and meet with department heads to review operations and gather suggestions.
• Select, train, inform, observe, and develop department heads; delegate responsibilities, hold department heads accountable to hotel standards, and help improve their performance.
• Work with department heads and employees, counsel employees when necessary, establish programs to improve morale and motivation, and delegate work to make effective use of personnel.
• Participate in and direct scheduled internal meetings concerning sales, forecasting, quality control, safety, and other matters.
• Prepare reports on time and analyze results to identify improvement strategies.
• Prepare an annual list of required capital improvements.
• Analyze employee work assignments to establish staffing guides; monitor payroll daily, take corrective action when payroll costs are high, approve overtime, maintain employee files, and review and submit payroll on time.
• Check controls and approve hotel expenses.
• Inspect the property and take action to ensure safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
• Obtain current competitive rate information.
• Review significant matters with the Area Manager or other home-office executives for information, policy decisions, or assistance.
• Follow company policies and procedures and brand standards.
• Represent the hotel favorably to guests and the community and help maintain high employee morale and a well-trained, qualified staff.
• Oversee hotel products, inventory, consumables, equipment, building, furnishings, revenues, accounts receivable, and cash-handling procedures.

Benefits

• 401(k) with dollar-for-dollar company match
• Medical insurance
• Dental insurance
• Vision insurance
• Paid training
• Paid time off
• Company-wide 25% discount at more than 40 affiliated restaurants
• Flexible schedules
• Employee Assistance Program offering confidential personal and web-based support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed