Branch Director

Royalty Roofing•Saint Johnsbury, VT

12d•$100,000 - $130,000•Onsite

About The Position

The Branch Director is responsible for the overall leadership, sales performance, and financial success of a commercial roofing branch. The role provides strategic direction across sales, estimating, project management, service, production, safety, and administration. The Branch Director is accountable for profitable growth, exceptional customer service, high-performing teams, and safe, timely, on-budget project delivery. The Branch Director works with headquarters, shared services, peer branch leaders, and executive leadership to ensure the satellite location follows company standards while meeting local market needs. The role has authority to make branch-level decisions on staffing recommendations, resource allocation, customer priorities, operational execution, and corrective actions within approved policies, budgets, and delegated authority; issues outside that authority are escalated to executive leadership. Success is measured by revenue growth, gross margin, net profitability, customer retention, safety, employee engagement and retention, sales pipeline health, project closeout quality, collections, and adherence to operating standards. This position requires regular presence at the branch, customer and job sites, and company meetings. Travel to headquarters or other company locations may be required. The role involves both office and active construction-site environments.

Requirements

At least 7 years of construction leadership experience, preferably in commercial roofing.
Demonstrated P&L responsibility.
Proven sales and business development success.
Proficiency with CRM, job costing, scheduling, and financial reporting systems.
Strong knowledge of estimating, project management, safety, and field operations.
Experience leading managers and field teams.
Microsoft Office experience.
Valid driver's license.
Ability to lift 50 pounds.
Comfort working in office and active construction-site environments and traveling to headquarters or other company locations as required.

Responsibilities

Lead, coach, and develop branch personnel across sales, estimating, project management, field operations, service, and administration.
Build a culture of accountability, teamwork, safety, and continuous improvement; support recruitment, mentoring, retention, and regular performance evaluations.
Develop and execute the branch sales strategy to meet revenue, gross margin, and profitability goals.
Maintain knowledge of the customer base and record new project opportunities in the organizational CRM.
Lead and mentor the sales team, establish sales objectives, monitor performance, and hold the team accountable for targets.
Ensure sales objectives are accurately translated into reporting for the home office.
Build relationships with owners, property managers, general contractors, architects, consultants, and key customers; participate in major presentations, negotiations, and customer meetings.
Review the sales pipeline, forecasts, backlog, and conversion metrics; identify opportunities in new construction, reroofing, service, maintenance, and specialty roofing.
Monitor market trends, competitor activity, and pricing strategies.
Oversee branch operations and direct project management, field operations, production scheduling, and resource allocation to deliver safe, efficient, on-schedule, on-budget projects.
Optimize labor productivity, equipment utilization, and project profitability; review project performance, job costing, and financial results and take corrective action as needed.
Ensure estimating, bid reviews, proposals, pricing, and contract scope reviews support profitable growth and reduce execution risk.
Coordinate estimating and operations from bid through project closeout and improve operational processes while prioritizing organizational integration.
Partner with HR and leadership to handle employment practices, training, disciplinary actions, documentation, and employee relations consistently with company policy and applicable law.
Maintain responsibility for branch P&L; develop annual operating budgets and forecasts; monitor revenue, gross profit, overhead, and net profitability.
Analyze financial reports and KPIs, manage cash flow, billing, collections, and accounts receivable, and ensure work meets financial objectives.
Deliver customer service throughout the project lifecycle, resolve concerns, develop long-term client relationships, and represent the company professionally.
Oversee service, maintenance, warranty, and repair operations for timely response, accurate documentation, customer satisfaction, and profitable execution.
Promote and enforce a safety-first culture; ensure compliance with OSHA, company policies, and applicable safety standards.
Participate in safety meetings, audits, inspections, and incident investigations or support personnel interventions as needed.
Maintain required licensing, certifications, insurance requirements, and regulatory compliance.