Branch Correspondence and Report Coordinator

City of Edmonton•Edmonton, AB

6d•CA$85,978 - CA$107,415•Hybrid

About The Position

The Building Great Neighbourhoods branch is looking for an organized, collaborative, and communicative individual to join their team as a Branch Correspondence and Report Coordinator. Reporting directly to the Strategic Coordinator within the Office of the Branch Manager, this role acts as a vital bridge between operational teams, leadership, corporate business partners, and community members. You will play an essential part in maintaining branch transparency, public trust, and operational alignment by managing incoming correspondence and coordinating City Council reports. In this fast-paced environment, you will translate technical infrastructure and project details into clear, engaging plain language that resonates with leadership and members of the public. Additionally, you will drive continuous process improvements, support strategic branch projects, and guide administrative workflows across the team. If you excel at written strategy, navigating politically sensitive topics, and building collaborative relationships, we would love to hear from you!

Requirements

University Degree in Business Administration, Public Administration, Communications, English, Journalism, Commerce, Social Sciences, or a related humanities/arts field
Two (2) years of progressively responsible experience in a public sector or highly regulated corporate environment
Experience must encompass a combination of strategic and operational business planning, office management, report drafting, and professional correspondence
Demonstrated background in upholding, monitoring, and maintaining customer service delivery standards through empathetic, accurate, and timely response handling
Ability to translate dense, highly technical details into accessible messages without compromising operational facts
Strong political acumen to handle highly sensitive, confidential, or politically complex situations with integrity
Interpersonal skills to guide collaborators, resolve conflicting perspectives, and influence outcomes without direct positional authority
Outstanding organizational skills to balance tight deadlines, manage multiple active files, and navigate competing priorities
Proficient command of Google Workspace (Docs, Sheets, Gmail) and specialized tracking databases

Nice To Haves

Experience working directly within municipal government systems or specialized database tracking systems (such as POSSE)
Direct experience writing, reviewing, or coordinating formal City Council or committee reports

Responsibilities

Produce high-quality, professional first drafts of responses to public inquiries, Mayor and Councillor inquiries, memos, and briefing notes using clear, plain language
Coordinate the end-to-end report and briefing schedule for the branch, tracking materials to ensure milestones and deadlines are consistently met
Review and synthesize complex, technical engineering and project data into clear, accessible key messaging for internal and external audiences
Collaborate with key corporate business partners across City Operations, Law, Finance, Communications and other applicable branches to align report narratives, gather input and resolve feedback
Manage POSSE inquiry tracking and business shared email accounts for incoming correspondence, ensuring proper routing and delegation
Design, implement, and maintain standardized templates, operating procedures, and tracking dashboards to improve branch administrative efficiency
Support branch-wide strategic initiatives, such as business planning, research benchmarking, town halls, and internal engagement activities
Provide procedural guidance and technical mentorship to administrative personnel regarding document formatting, workflows, and software system entry
Perform other related duties as assigned