BRANCH CORDINATOR

Apria Healthcare•Corpus Christi, TX

9d•$20 - $21•Onsite

About The Position

At Accendra Health, Branch Coordinators help make healthcare easier by supporting the delivery of care beyond traditional settings. They positively affect patients and caregivers through customer service in person and by phone. Working with patients, providers, and teammates, they ensure orders are processed promptly, efficiently, and accurately. They also obtain documentation required to bill health insurance plans so Apria can be paid for services provided. The role includes welcoming patients, handling inbound and outbound calls, processing orders, coordinating delivery appointments, verifying insurance and authorizations, collecting billing information and payments, and supporting accurate patient account documentation. Coordinators may also download recordings from respiratory devices and perform functional tests on certain equipment. The position is based in an office setting.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing skills.
Problem-solving and analysis skills.
Patient-focused approach.
Teamwork skills.
Time management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients who arrive in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate with branch staff and other departments, and escalate concerns when needed.
Process branch duties, including creating and working new orders, using multiple systems to assist customers, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring faxes, and entering data.
Work with the sales team, referral sources, and patients to gather documentation and information required by insurance guidelines.
Request health plan authorizations and information electronically or verbally as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
As needed, download recordings from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
As needed, perform functional tests on certain respiratory equipment.
Perform other duties as required.