BRANCH CORDINATOR

Apria Healthcare•Harlingen, TX

1d•$18 - $19•Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing excellent customer service and working collaboratively with patients, providers, and teammates. They ensure orders are received and processed accurately, efficiently, and on time, and obtain the documentation needed to bill health insurance plans. The role performs branch order-processing and administrative duties, responds to customer inquiries, and supports timely access to care. It may also include downloading recordings from respiratory devices and conducting functional tests on certain equipment. The position is performed in an office setting with moderate noise and indoor fluorescent lighting.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing, problem-solving and analysis, patient focus, teamwork, and time-management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients who arrive in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions, and escalate concerns when needed.
Process branch orders, review multiple systems, confirm delivery appointments, verify insurance, obtain equipment authorizations, monitor incoming faxes, and perform data entry.
Work with sales staff, referral sources, and patients to collect information and documentation required by insurance guidelines; request health plan authorizations or information electronically or verbally.
Review new and recurring patient accounts and obtain documentation from referral sources so health plans can be billed and patients can access available benefits and care.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
May download recordings from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.