Branch Care Coordinator

Air Liquide•Fort St. John, BC

1d•CA$42,000•Onsite

About The Position

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW? IRS, a subsidiary of Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Fort St. John branch. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. This position involves coordinating patient care plans, managing logistical aspects of service provision, and acting as a primary point of contact for patients, caregivers, and internal teams.

Requirements

College Certificate/Diploma or Equivalent
1-2 years of experience in a Call Center or in Office Administration
Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.

Responsibilities

Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Provides information/literature to prospective clients.
Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.