Branch Coordinator

Fire safety and protection LLC•Cambridge, ON

19h•CA$51,000 - CA$66,000•Onsite

About The Position

A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines. Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.

Requirements

Business Administration Diploma or equivalency is preferred
2-5 years of work experience in related field is an asset
Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency
Strong organization skills and the ability to multi-task in a high paced environment
Scheduling experience is an asset
Positive attitude and team player!

Responsibilities

Answering phone calls and emails, managing correspondence, and responding to customer inquiries
Strive to maintain the highest level of customer satisfaction
Process all documents with accuracy and efficiency
Organizing and coordinating technicians’ schedules, meetings, and events
Preparing reports, presentations, and other documents as required
Maintaining accurate records and filing systems
Coordinating travel arrangements for staff and management as required.
Schedule routine service work to achieve maximum efficiency
Schedule emergency service calls
Assist service technicians with site information
Address customer service inquiries and concerns in a professional manner
Pre-appointment contacting of customers to confirm appointment, terms and other information
First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.
Strive to maintain the highest level of customer satisfaction.
Receives inventory and processes PO’s.
Gathers parts for technician jobs.
Assist with the preparation of invoices, purchase orders, and expense reports
Managing accounts payable and receivable records to send to Corporate Finance
Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.
Assisting with onboarding of new staff
Assist with the coordination of employee training
Coordinating emergency response procedures and drills at local offices