Branch Coordinator
About The Position
As a Branch Coordinator, your responsibilities include project management, customer service, administrative support, event planning, directing general office workflow, managing business schedules and travel coordination, and generally solving problems. Your fast-paced regional sales team requires someone who looks around corners to plan ahead on behalf of the region and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer-service focused person who will enjoy playing a supporting role at the center of sales activity and processes.
Requirements
- Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
- 2 years administrative experience.
- Must maintain a valid driver’s license and be able to travel by car to meetings and events.
Nice To Haves
- Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.
Responsibilities
- Support the branch through positive, respectful interactions with sales, service, and corporate associates to ensure client satisfaction and timely response.
- Assist in service coordination, scheduling, dispatch, customer service and administrative support.
- Take ownership of assigned projects by being self-motivated and working independently with limited supervision or direction.
- Resolve problems by clarifying customer complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting adjustment; & following up to ensure resolution.
- Administer the Supply Savings Guarantee program.
- Monitor and record branch inventory by entering all changes in the sales aid tracking system.
- Receive, tag and stage parts and equipment.
- Assist with processing of credits, RMA’s and coordinating manufacturer warranty and factory repairs.
- Contribute to Burkhart’s success by modeling the Burkhart culture to clients and team members, accepting new assignments, helping team members, learning new skills, and striving to improve team results.
Benefits
- Competitive salary plus opportunity for profit sharing.
- Comprehensive benefit package including medical, dental and vision coverage.
- Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
- 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
- Opportunity to work with a supportive team in a fast-paced environment.
- Career growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
