Branch Banking Management Military Apprentice (SAFE) Delaware County, PA

Wells Fargo•Folsom, PA

About The Position

Wells Fargo is hiring a Branch Banking Management Military Apprentice for its National Branch Network within the Consumer Banking and Lending division. The apprentice participates in structured professional development through the U.S. Department of Labor-accredited Apprenticeship program, combining on-the-job training, coursework, and mentorship under a hiring manager, program manager, and mentor. Program managers facilitate the apprentice’s development toward the proficiency and experience required for the post-apprenticeship Associate Branch Manager role. The role prepares the apprentice to lead, manage, and develop a diverse team; foster engagement, commitment, and accountability; coach employees in customer engagement behaviors; support business growth and an enhanced customer experience; and promote operational excellence. Responsibilities also include applying policies and procedures consistent with regulations, audit and escalation practices, and branch resource allocation. The apprentice may assist customers with transactions and model relationship-focused service. The position has customer contact and may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. SAFE registration and compliance with applicable Loan Originator requirements are required. Enrollment in Wells Fargo’s DOL Registered Apprentice Program is required, and apprentices are full-time employees.

Requirements

At least 2 years of finance or budgetary experience, or equivalent demonstrated through work experience, training, military experience, or education.
Current or previous military experience is required.
Enrollment in Wells Fargo’s DOL Registered Apprentice Program is required.
Obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Military experience in any branch of service, including Army, National Guard, Air Force, Space Force, Navy, Marines, Coast Guard, or Reserves.
At least 2 years of leadership experience.
Military experience in a customer-facing role.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Leadership experience coaching, training, developing, and building a high-performing team.
Experience building and maintaining effective relationships with customers and internal partners.
Extensive experience asking questions and identifying complex financial needs to recommend products and services to customers.
Excellent verbal, written, and interpersonal communication skills.
Self-motivation, initiative, and accountability.
Ability to work effectively in a team and across organizational levels, with flexibility, collaboration, and adaptability.
Ability to interact with customers and team members with integrity and professionalism.
Ability to manage time and competing priorities, exercise independent judgment, and use critical thinking skills.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Knowledge and understanding of compliance controls, risk management, and loss prevention.
Relevant military experience working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.

Responsibilities

Participate in less complex Branch Banking initiatives and identify opportunities for process improvements within the scope of assigned responsibilities.
Review and analyze basic business, operational, or technical assignments or challenges; research and evaluate alternatives; and exercise independent judgment on medium-risk deliverables.
Present recommendations for resolving more complex situations while developing expertise in Branch Banking functional areas, policies, procedures, and compliance requirements.
Collaborate and consult with Branch Banking colleagues, internal partners, stakeholders, and internal and external customers.
Complete structured apprenticeship activities, including on-the-job training, coursework, and mentorship, under the supervision of a hiring manager, program manager, and mentor.
Develop toward the proficiency and experience required for the post-apprenticeship Associate Branch Manager role.
Prepare to lead, manage, and develop a diverse team, fostering engagement, commitment, and accountability for business outcomes.
Coach employees in customer engagement behaviors to enhance customer experience and support business growth.
Support operational excellence by following applicable policies, procedures, regulations, audit practices, and escalation procedures.
Manage allocation of people and financial resources for the branch as applicable to the role.
Assist customers with transactions as needed and model exceptional relationship-focused customer service.
Meet SAFE registration and Loan Originator qualification and compliance requirements for the position.