Branch Banking - Client Consultant I

Flagstar Bank • Scottsdale, AZ

9d • $17 - $23

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support in a branch. The role welcomes clients, identifies their needs, and performs teller functions and financial transactions accurately, efficiently, and in a friendly manner to support clients’ financial goals. It contributes to branch success by maintaining operational accuracy and risk standards while supporting sales performance through client introductions, education, and collaboration with branch teammates.

The position helps create a positive, trusted branch experience where clients feel supported, informed, and connected to appropriate financial solutions while their everyday banking needs are handled. It also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• 1–2 years of customer service, cash handling, or retail experience.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
• Ability to support a positive work culture and productive work environment.
• Ability to meet the role’s moderate physical demands, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Experience in the financial services industry.
• Action-oriented, energetic, and able to act with urgency and pursue opportunities.
• Business acumen, including knowledge of products and sales processes and awareness of customer motivations and marketplace dynamics.
• Approachability and ability to put others at ease, build rapport, and communicate with warmth and patience.
• Strong problem-solving skills, including rigorous analysis, listening, and gathering information to resolve difficult problems.
• Priority-management skills, including focusing on important work, removing roadblocks, and using time effectively.

Responsibilities

• Support team efforts to achieve financial performance and primary client acquisition growth targets, including teller-related functions.
• Identify and make appropriate client introductions to team members to support growth targets and sales initiatives.
• Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
• Deliver client engagement and education, and meet behavioral activity goals established by Retail Leadership, including introductions.
• Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
• Follow applicable bank policies and regulations.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED