Branch Banker

Mercantile Bank•St Charles, MI

11d•Onsite

About The Position

Mercantile Bank is seeking an enthusiastic, customer-focused Branch Banker in St. Charles, Michigan. Depending on experience and qualifications, the successful candidate may be hired as a Customer Service Representative or Personal Banker. The role focuses on providing a positive, customized customer experience, assisting with everyday banking needs, and recommending products and services that help customers meet their financial goals. Branch Bankers build lasting customer relationships and maintain a cash drawer with appropriate controls, documentation, security, and balancing procedures. Depending on role level, duties include processing deposits, withdrawals, checks, and loan payments; opening personal and business accounts; identifying customer needs; and providing banking and potentially lending solutions. The position includes extensive classroom and on-the-job training. Bankers stay informed about changes to products, services, and banking practices, share relevant information with colleagues and customers, and work with the team to complete procedures, transactions, and audits accurately and on time. They may fill in where needed, work toward individual and team goals, refer customers to Mortgage, Commercial, and Treasury partners, and track and report sales and referral activity. The position generally follows banking hours Monday through Friday, 8:30 a.m. to 5:00 p.m. Community activities may require evening and weekend hours, and day travel is required for some meetings and training.

Requirements

1–3 years of relevant experience for the Customer Service Representative level.
3–5 years of relevant experience for the Personal Banker level.
Effective written and verbal communication skills.
Accuracy in cash handling and data entry.
Ability to prioritize and multitask job expectations.
Comfort with customer conversations and cross-selling products and services when opportunities arise.
Adaptability to internally and externally changing environments.
Interpersonal skills.
Familiarity with, or ability to learn, banking software and tools.
Active listening, problem-solving, attention to detail, and accountability.

Nice To Haves

Banking experience.

Responsibilities

Create a high-quality, positive, customized customer experience and build long-term customer relationships.
Assist customers with daily banking needs and inquiries in person, by phone, and by email.
Maintain a cash drawer and ensure appropriate controls, vouchers, receipts, security, proofs, and end-of-day balancing.
Process routine transactions such as deposits, withdrawals, checks, and loan payments, depending on role level.
Open personal and business bank accounts, depending on role level.
Identify customer needs and recommend appropriate banking and potentially lending solutions.
Stay informed about changes in banking, products, and services, and share relevant information with customers and team members.
Work with the team to complete operational procedures, transactions, and audits accurately and on time.
Fill in where needed and contribute to individual and team goals.
Refer customers to Mortgage, Commercial, and Treasury banking partners.
Track and report sales and referral activities.
Participate in community involvement and promote Mercantile Bank.