Administration Support

Sandvik•Phoenix, AZ

1d•Onsite

About The Position

Sandvik Mining is looking for a Branch Administrator in Phoenix, AZ. This role requires a team player with a strong customer focus and dedication to providing top-notch customer service. Sandvik is a global leader in mining and construction equipment and tools, known for its R&D capabilities, high-tech products, and commitment to automation, digitalization, electrification, and sustainability. The company seeks motivated, forward-thinking team members who thrive in an inclusive learning culture and are dedicated to serving customers and employees. Sandvik offers competitive wages and benefits, strong support for learning and professional development, and opportunities for career growth within a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Requirements

High school degree or GED
2+ years of experience in office / inventory management
Successfully maintains a consistently positive attitude in the workplace
High proficiency with MS Office Suite
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

Excellent customer relationship skills
Strong organizational and time management skills
Proactive in finding / solving problems
Independent worker
Experience with accounting related activities

Responsibilities

Performing administrative services for the Phoenix, AZ location, including office clerical and support services and customer service.
Setting up jobs for the workshop, preparing packets for supervisors, and entering, tracking, and expediting all workshop work in process (WIP) orders.
Answering customer requests and questions, and serving as the first point of contact for visitors.
Supporting local management's administrative needs, including scheduling meetings and arranging travel.
Answering and directing phone calls and messages.
Following up on orders as requested.
Handling arrangements, supplies, and support for meetings, training classes, and other functions.
Booking travel arrangements and accommodations.
Ordering office supplies to ensure proper inventory.
Organizing minor maintenance and repair of the building.
Providing general clerical support, including accounts payable/receivable, mail distribution, processing credit applications, and data entry.
Entering warranty sales tools claims and closing Aurora jobs upon acceptance or rejection of claims.
Ordering vehicle safety equipment, uniforms, and tools for technicians.
Maintaining AP links for orders placed; amending and receiving orders.
Working with AR to resolve outstanding balances.
Working with vendors and customers to be set up in Sandvik ERP.
Securing parts and materials for technician jobs.
Preparing quote information for parts and service jobs.
Coordinating with vendors for orders.
Following up with Sandvik internal stakeholders as required.
Preparing, quoting, and invoicing jobs.
Verifying and entering technician time into jobs.
Producing reports of in-process, backlog, and future jobs.
Processing open field service jobs in the Aurora S34 system for billable work, warranty, and other parts & service areas.
Opening N00 jobs for new units, PDI, warranty, and other work to be performed on new units.
Maintaining/tracking open field service jobs.