Administration Support Professional 2

VIABILITY, INC•West Springfield, MA

5d•Onsite

About The Position

The Administrative Support Professional provides a wide range of administrative and direct service support, including data entry, report compilation, basic bookkeeping, general office duties, and receptionist coverage. This role also supports the daily operations of a human services office serving adults with diverse disabilities. The position requires frequent use of the Credible electronic health record system to ensure accurate documentation, quality assurance, and compliance.

Requirements

High School diploma or GED required
At least one (1) year of related experience
Experience with Microsoft Excel, basic accounting, internet use, email, and general office procedures
Computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook)
Strong attention to detail and comfort working with numbers and data
Proficient in computer use, including Microsoft Word, Excel, Outlook, data entry, email, and internet navigation
Ability to learn and effectively use the organization’s Electronic Health Record (EHR) system
Valid driver’s license with a clean driving record required
Must have access to a reliable vehicle and be willing to travel throughout the region to residential settings, workplaces, offices, and community organizations

Nice To Haves

Experience working with individuals with disabilities preferred
Bilingual (Spanish) preferred
First Aid/CPR certification preferred (training provided if needed)
Technology-savvy, with the ability to learn and effectively use electronic health record systems (Credible experience a plus)
Demonstrated ability to support the organization’s mission by empowering individuals to make positive life changes

Responsibilities

Data entry
Report compilation
Basic bookkeeping
General office duties
Receptionist coverage
Support daily operations of a human services office serving adults with diverse disabilities
Frequent use of the Credible electronic health record system for accurate documentation, quality assurance, and compliance

Benefits

Health, Dental & Vision insurance plans
Dependent care flexible spending account
Flexible Spending & Health Savings account
Pet-plan discount program offered through Fetch
Company paid Long-term Disability insurance
Company paid Short-term Disability insurance. (NY & OK employees only)
Company paid Life & AD&D insurance
Employer matched 403B contributions starting day 1 of employment
Eligible for Tuition Reimbursement
Generous paid time off
11 Paid Holidays a year
Access to training and professional development resources through our comprehensive online learning platform
Referral Incentive bonus
Employee Assistance Program that provides confidential assistance for all life challenges
Work-life balance