Branch Administrative Assistant (77656)

Main Street Bank • Marlborough, MA

27d • $32,500 - $40,000 • Hybrid

About The Position

Reporting to the VP Branch Administration, the Branch Administrative Assistant embraces the established sales and service culture through coaching, managing the float team as well as leadership role in developing all branch employees to maximize their contribution to the Bank’s short and long-range strategic goals. Support Branch Administrator with related tasks and responsibilities as needed. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.

Requirements

• Bachelor’s degree in Business Administration/Accounting/Finance or equivalent banking courses and relevant industry experience in progressively responsible roles in Branch Management and/or Branch Administration in a financial institution with emphasis on business development and growing deposits.
• Typically, a minimum of 5-8 years of experience.
• Strong knowledge of financial institution operating policies and procedures, and banking regulations (state and federal),
• Leadership/supervisory, coaching and employee development experience.
• Project management experience
• Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
• Proficient in Microsoft Office Suite 365 products (Excel, Word, Outlook, Teams,and Sharepoint) the Internet/Intranet and Salesforce.
• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
• Means and mode to travel to any of Main Street Bank’s locations and/or customers as needed on a regular/daily basis.
• Adaptable driver of organizational change
• Planning and vision
• Leadership/Team Builder/Coaching
• Project Management
• Naturally able to influence others, whether it’s your own team or other stakeholders.
• Responsive communicator with strong written and verbal communication skills
• Ability to embrace change with a positive approach, work under pressure and meet established goals and objectives, even under changing situations with a positive approach.
• Flexibility/adaptability to manage multiple tasks in a high volume, fast paced environment.
• Relationship builder with interpersonal effectiveness with ability to build and maintain relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
• Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems.
• The person in this position frequently communicates with customers (internal and external) about banking products, their bank accounts & transactions and therefore must be able to exchange accurate information in these cases.
• They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English).
• Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret a variety of documents such as checks bank statements and Loan documents.
• Occasionally lift and/or move up to 20 pounds, (i.e. files, boxes of files)
• Regularly operate a computer for extended periods of time
• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
• Regularly move throughout the inside the Bank to access resources and individuals.
• Regular local travel for bank purposes and/or on behalf of the bank (i.e., meetings, training).
• The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.

Nice To Haves

• After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.

Responsibilities

• Manage and schedule the “Float” team.
• Manage the Smart Dollar Program
• Manage Nectar Rewards
• Meet Quarterly with Personal Banker II employees to develop their supervisory skills
• Support and strategize business development efforts with Branch Management
• Support Branch Administrator with related tasks and responsibilities as needed.
• Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures.
• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
• Maintains a complete knowledge of branch policies and procedures.
• Develops, maintains relationships, and meets regularly with other department and organizational leaders and maintains operational alignment with core values, vision, strategy, and goals.
• Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
• Keep abreast of regulatory changes to ensure compliance in the areas of job responsibilities, and recommend improvements or changes as needed for compliance and/or for department efficiency.
• Adhere to all company policies and act as a role model in adherence to policies, consistently demonstrating our core values and service standards.
• Maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
• Regular and consistent attendance is required to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.
• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.
• Supervises assigned staff, schedules, and assigns work, weighs competing priorities directing staff according to business needs and established goals and objectives, identifies and provides training.
• Creates an inclusive work environment that encourages and rewards performance while recognizing individual needs and skills, working towards shared goals, contributing ideas, and accepting change.
• Demonstrate ability to weigh competing priorities and direct staff according to business needs.
• Monitor departmental procedures suggesting necessary changes to increase productivity and improve efficiencies – ensuring that any changes are communicated to all stakeholders.
• Monitor the day-to-day operations of the department to ensure all necessary tasks are complete and accurate, providing general guidance and supervision of the assigned team’s goal management.
• Provides on-the-spot coaching and feedback as well as training and guidance to all branch staff on new and existing processes.
• Responsible for achieving strong results, despite balancing multiple on demand.
• Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines.
• Monitor and ensure approval of bi-weekly timecards, review and approve time off requests for all members of the team always ensuring adequate coverage of department.
• Completes timely checkpoints, recommends employment decisions, coaches, counsels, disciplines, and develops staff as necessary.

Benefits

• Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
• Main Street Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager