Branch Administrative Assistant

IDI: Insulation Distributors Inc. • Town of DeWitt, NY

5h • $21 - $27

About The Position

The Branch Administrative Assistant provides customer service and administrative support to internal and external stakeholders, including sales teams, warehouse staff, and customers. The role contributes to branch objectives while maintaining a high standard of service. Responsibilities include managing incoming calls, entering orders, assisting with COD order collection, responding to customer inquiries, supporting Sales Representatives, organizing front-office and warehouse documentation, managing office supplies and promotional materials, preparing data sheets, sharing sales and customer information, and coordinating delivery schedules with the Distribution Center Manager.

Requirements

• Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Publisher.
• Detail-oriented with excellent prioritization skills.
• Professional phone etiquette.
• Ability to work independently.
• Strong written and verbal communication abilities.
• 1–2 years of experience in customer service or equivalent work experience.

Nice To Haves

• Familiarity with ERPs, CRM programs, and lead generation tools.
• Background in the building materials industry.
• Associate degree in business or a related field.

Responsibilities

• Screen and handle incoming calls efficiently.
• Complete order entries accurately.
• Assist in collecting Cash on Delivery (COD) orders.
• Address customer inquiries about products and accessories.
• Send thank-you and follow-up letters as requested by Sales Representatives.
• Organize the front office and maintain warehouse documents.
• Oversee office supply orders.
• Prepare and distribute promotional materials, such as flyers and swag.
• Prepare data sheets for distribution to contractors.
• Forward sales and customer information to Sales Representatives.
• Coordinate delivery schedules with the Distribution Center Manager.
• Assist with other duties beneficial to IDI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed