BQT Server - on-call
About The Position
Provide fast and courteous food and beverage service to guests and ensure quality presentation per established standards during banquet/catering functions. Deliver Passionate & Engaging Service to our Guests. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile. Use eye and ear contact and guest’s name. Establish/anticipate needs. Solve and own all requests/complaints. Thank everyone. Build solid relationship with your Colleagues. Treat colleagues with respect and dignity. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel and department when needed to assist operations to perform job duties not necessarily contained in this job description.
Requirements
- Basic reading, writing, and math skills.
- Food service experience with general knowledge of banquet operations.
- Must speak fluent English.
- Carrying or lifting to 50 pounds, (barware, carts, boxes, bottles, etc.) moving about the function and kitchen areas.
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Mathematical skills, including basic math are used frequently.
- May be required to work nights, weekends, and/or holidays.
Responsibilities
- Serve menu items to guests in a prompt and courteous manner and according to the banquet event order, time the service of courses to correspond with the dining pace of the guests.
- Perform pre-and post-shift side-work: set-up, condiments, etc.
- Clear and clean tables in a prompt and efficient manner.
- Remove trays of dirty dishes, silverware, and glassware to kitchen for cleaning.
- Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction, notify supervisor of guest complaints or unusual situations.
- Properly store all reusable goods.
- Perform other duties as assigned which may include assisting with set-up and break down of function space, and plating of meals.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
