BPO Sales Lead

MCI Careers•,

1d•Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company in the USA with a significant call center presence and international operations. They offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. MCI's contact centers utilize both on-site and remote agents with advanced technologies to improve customer journeys, scalability, and cost reduction. The company is dedicated to providing professionals with opportunities for career growth, continuous learning, and development within a globally expanding, industry-leading organization. This role is for an experienced and results-driven BPO Sales Lead responsible for developing sales strategies and driving business growth in the BPO sector. The position is crucial for expanding market presence, building strategic partnerships, and delivering customized outsourcing solutions to enterprise clients. The BPO Sales Lead will significantly influence the company's growth, lead a high-performing team, and make a substantial impact in a competitive industry. Applicants must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

Bachelor’s degree in Business, Marketing, or related field; MBA preferred
10+ years of progressive sales experience, with at least 5 years in the BPO industry
Proven success in selling complex outsourcing solutions to enterprise clients
Track record of exceeding revenue targets in competitive environments
Expertise in long sales cycles, high-value contract negotiation, and consultative selling
Exceptional leadership, team-building, and strategic planning skills
Strong communication, presentation, and relationship-building abilities
Proficiency in CRM systems and sales analytics tools
Deep understanding of BPO operations, market dynamics, and client needs
Willingness to travel extensively for client meetings and industry events
Ability to foster a culture of innovation, accountability, and continuous improvement
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Nice To Haves

MBA preferred

Responsibilities

Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
Manage the sales budget, ensuring optimal resource allocation and ROI.
Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.