BPO Manager
ClearStar, Inc.
•Remote
About The Position
The BPO Manager plays a critical role in overseeing ClearStar’s global vendor relationships and outsourced operations. This role ensures third-party partners deliver against performance, quality, and compliance expectations while supporting a scalable, cost-effective operating model. You will drive vendor accountability, strengthen governance, and provide visibility into performance across offshore and nearshore operations.
Requirements
- 3–5+ years of experience managing BPO vendors or outsourced operations
- Proven experience overseeing offshore or nearshore vendor performance
- Strong knowledge of SLA frameworks, vendor governance, and performance management
- Experience using data and reporting to drive vendor accountability and decision-making
- Strong communication and negotiation skills
- Ability to influence cross-functional stakeholders without direct authority
- Experience managing multiple priorities and workstreams
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.
Nice To Haves
- Familiarity with FCRA or regulated data environments preferred
- Experience working with Philippines, LATAM, or Eastern European vendors preferred
- Project management experience preferred
Responsibilities
- Lead management of global BPO vendors across offshore and nearshore operations
- Establish and enforce SLA frameworks, performance metrics, and governance standards
- Monitor vendor performance, analyze trends, and drive corrective action plans as needed
- Ensure vendor operations comply with FCRA and data handling requirements
- Build and maintain structured reporting on vendor performance, cost, and quality
- Partner with Operations, Compliance, and Finance to align vendor strategy and execution
- Lead recurring business reviews and performance discussions with external partners
- Support onboarding of new BPO processes, including documentation, training, and pilot oversight
- Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations
- Drive consistency in vendor management practices and documentation
Benefits
- Paid healthcare premiums
- Paid life insurance premiums
- Low-cost dental insurance
- Low-cost vision insurance
- Company-paid basic life insurance
- Company-paid Short-Term Disability policy
- Employee assistance program
- 401(k) matching up to 4%
- Time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
