BPO Insurance Licensing Director

OneMCI • Dallas, TX

13h • Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be working with licensing specialists in managing the licensing and registration of new and existing insurance professionals. In this role, you will oversee representative terminations, exam windows, insurance appointments, and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• A minimum of a high school diploma or equivalent is required.
• 8 years of securities, insurance, or other related work experience.
• High-level knowledge and experience in the management of large-scale licensing requirements.
• Able to analyze information and determine appropriate action.
• Work under pressure and meet deadlines.
• Skilled in effective verbal and written communications.
• Ability to be at work on a regular and predictable basis.
• Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.
• Function as a team player.
• Able to maintain high concentration and focus.
• Ability to organize, prioritize, and handle multiple tasks.
• Advanced attention to detail.
• Ability to resolve problems and make rule-based decisions.
• Skill in operating personal computers and various software packages (i.e., Microsoft Office, Outlook, Excel, etc.).
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Bachelor’s degree is preferred; a high school diploma (or equivalent) in combination with significant experience will be considered in lieu of a degree.
• Professional designation (CPCU/CIC/AAI/CISR) preferred.

Responsibilities

• Oversee the P&C licensing requirements and maintenance of new and existing agents.
• Serve as the primary point of contact for the client, MCI operations, and the shared services team.
• Work with specialists and managers to assist agents in obtaining their insurance licenses.
• Communicate requirements with internal teams and follow up when necessary.
• Ensure fingerprint requirements are followed.
• Verify applicants' forms are completed accurately.
• Communicate with state regulators to inquire about state-specific requirements and/or the status of state registrations.
• Manage licensing fees and ensure waiver processes are followed correctly.
• Ensure the processing and completion of registered individuals' terminations are done on time.
• Assist specialists and managers in ensuring appropriate exams are taken, and the results are recorded.
• Verify data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc., up to date.
• Ensure annual renewal and terminations of registration are in compliance.
• Answer securities and advisory questions from advisors, support staff, and employees.
• Manage the onboarding of registered employees.
• Perform all other duties as assigned.

Benefits

• Paid Time Off
• Paid holidays
• Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes)
• Comprehensive medical, dental, and vision coverage (for full-time employees after 60 days)
• MEC medical plans (for all employees after 30 days)
• Retirement savings programs (where available)
• Short-term disability coverage
• Life insurance options
• Supplemental Insurance (Accident and critical illness insurance)
• Career Growth (significant advancement opportunities)
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior