Box Office Ticket Seller - Mystic Lake Amphitheater
About The Position
The Box Office Ticket Seller serves as a front-line representative of the venue, delivering efficient ticketing operations and exceptional customer service to every guest. This role supports the success of each event by managing ticket sales, Will Call, and guest list functions while maintaining accurate cash handling and inventory procedures. Working closely with supervisors, guest services, and other venue departments, the Ticket Seller helps ensure smooth event execution, resolves patron concerns in real time, and contributes to a welcoming, organized box office environment that reflects Live Nation’s commitment to outstanding fan experiences. This role is a Part- Time Seasonal Position.
Requirements
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- High School Diploma
Nice To Haves
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s
Responsibilities
- Ensure compliance of cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
- Assisting Manager & Supervisor with internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Providing positive energy
- Daily operations on Ticketmaster host system for sales and other tasks.
- Following opening and closing shift procedures
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Maintain call center phone system, and keep current all phone menus and calendars of events
- Assist in maintaining Box Office cleanliness
- Follow dress code policy – business casual
- Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
- Collecting, storing and tracking Lost & Found as necessary
- Assist Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
- Ensure compliance with ADA ticket laws
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
