Ancillary Supervisor - Mystic Lake Amphitheater
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . THE JOB Live Nation Concerts - Mystic Lake Amphitheater is seeking a Venue Ancillary Supervisor to assist in day-of-show ancillary sales and maximize revenue opportunities. This role collaborates with venue leadership to optimize upsell execution, analyze performance, and drive strategic improvements. This role is a Part-Time Seasonal position. WHAT THIS ROLE WILL DO Venue Nation is looking for an Ancillary Supervisor at Mystic Lake Amphitheater. The Ancillary Supervisor will be responsible for assisting in leading the team that generates all upsell revenue streams during the day of show.
Requirements
- 1–3 years of experience in sales, customer service, hospitality, or revenue management
- Proven leadership experience in a fast-paced, high-volume environment
- Strong understanding of upselling techniques, revenue generation strategies, and guest service best practices
- Experience in accurate cash handling, reconciliation, and sales reporting.
- A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
- Accurate management of inventory and communication of ordering of necessary items.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
Nice To Haves
- Experience in live entertainment or concert venue operations
- Familiarity with ticketing and POS systems
- Strong analytical skills with the ability to interpret sales data and identify trends
- Budget management or revenue forecasting experience
Responsibilities
- Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
- Communicate with the ancillary manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.
- Greet all guests and assist in answering any questions they may have about the venue.
- Communicate daily specials on Premier Parking, future ticket specials, and seat upgrades.
- Sell, distribute, collect and organize lawn chairs throughout the venue.
- Assist Ancillary Manager in setting up and breaking down signs, tables and tents as needed.
- Participate in post-show clean up including picking up and sorting trash, recycling and compostable materials.
- Participate in meetings regarding day of show & ancillary operations.
- Other tasks assigned by management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
