Guest Ambassador - Mystic Lake Amphitheater

Live Nation Entertainment • Shakopee, MN

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. Venue Nation is hiring for Guest Ambassador at Mystic Lake Amphitheater. The Guest Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue. This position is a Part-Time Seasonal Role.

Requirements

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications preferred
• Creative thinker and problem solver
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sitting
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
• Other tasks assigned by management.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees