Box Office & Ticket Sales Associate

Wollman Rink NYC • New York, NY

10h • Onsite

About The Position

We are seeking a dedicated and customer-focused individual to join our team as a Box Office & Ticket Sales Associate. In this role, you will be responsible for efficiently managing ticket sales, assisting customers, and ensuring a smooth entry process for our venue. Your primary responsibilities will include working the line in the entrance, checking waivers, and validating pre-purchased tickets.

Requirements

• Previous experience in customer service or ticket sales is preferred but not required.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and accuracy in cash handling and ticket verification.
• Proficient computer skills and experience with ticketing or point-of-sale systems is a plus.
• Flexibility to work evenings, weekends, and holidays.
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• A positive and friendly attitude towards customers and team members.

Responsibilities

• Greet customers in a friendly and professional manner as they approach the box office.
• Sell tickets to customers using our ticketing system, ensuring accuracy in pricing.
• Assist customers with inquiries related to ticket availability, event details, and arrangements.
• Handle cash transactions and maintain accurate cash drawer balances.
• Check and validate pre-purchased tickets and ensure they correspond to the correct date.
• Provide excellent customer service by addressing any concerns or issues raised by customers.
• Collaborate with other team members to ensure smooth and efficient operations during high-volume periods.
• Follow established procedures for ticket sales, refunds, exchanges, and any other related transactions/Questions.
• Maintain cleanliness and organization of the box office area, including ticket counters and displays.
• Stay updated on upcoming events, promotions, and special offers to provide accurate information to customers.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed