Ticket Office Sales Associate

Greenleaf Hospitality Group•Kalamazoo, MI

6d•Onsite

About The Position

This role involves processing various types of ticket orders, including those placed at the ticket office, mail orders, group orders, and credit card orders by phone. The associate will also be responsible for maintaining good customer relations, providing information about events and the facility, and handling customer inquiries. A key aspect of the role is understanding and utilizing the Etix System, attending staff training, and becoming familiar with necessary reports such as Injury Reports, Customer Complaints, and Incident Reports.

Requirements

Excellent skills in customer relations, communications and problem solving
Cash handling experience
Ability to work flexible hours and weekends
Able to sit or stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Occasionally able to lift up to 40 pounds
Able to comply with safety standards

Nice To Haves

Sales and customer service experience preferred

Responsibilities

Process all types of ticket orders placed at the ticket office directly
Process mail orders for all events held at the Event Center
Process group orders for all events held at the Event Center
Process credit card orders by phone
Maintain good customer relations and service
Provide information to patrons concerning hockey games, special events, and general facility facts
Answer customer inquiries and mails appropriate information as requested
Understand the functions and operations of the Etix System
Attend staff training
Becomes familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.