Box Office Representative Part-Time, Non-Benefited
About The Position
The Arts and Culture Department currently has one (1) part-time, non-benefited vacancy. The part-time classification has been designated as a non-classified, non-merit system, at-will position. The Box Office Representative position performs customer relations work for the Mesa Arts Center (MAC) and Amphitheater. A Box Office Representative is responsible for selling subscription and single admission tickets over the counter, by mail, and by phone reservation using specialized software; providing information in person or by telephone regarding performance and art studio time schedules, locations of events, various pricing, availability and seating arrangements; explaining box office policies, answering questions, and resolving routine problems regarding ticket sales; balancing cash receipts and unsold tickets to ensure ticket accuracy and security; demonstrating continuous effort to improve operations and decrease turnaround times; working cooperatively to provide quality customer service while adhering to City policies; explaining festival policies and renting artist spaces; using specialized software to register students for performing and visual arts classes and seasonal youth camps; selling class supplies; providing membership registration; serving as City of Mesa information desk; and performing other duties as required. This class is supervised by the Assistant Box Office/Registration Supervisor who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays); sometimes on short notice. This class is FLSA nonexempt.
Requirements
- Graduation from high school or GED
- Some (6 months – 1 year) customer service and/or clerical experience
Nice To Haves
- Six months of experience working with an automated, computerized box office system
- Sales, phones, or personal computer experience
- Bilingual speaking skills (English/Spanish)
Responsibilities
- Selling subscription and single admission tickets over the counter, by mail, and by phone reservation using specialized software
- Providing information in person or by telephone regarding performance and art studio time schedules, locations of events, various pricing, availability and seating arrangements
- Explaining box office policies, answering questions, and resolving routine problems regarding ticket sales
- Balancing cash receipts and unsold tickets to ensure ticket accuracy and security
- Demonstrating continuous effort to improve operations and decrease turnaround times
- Working cooperatively to provide quality customer service while adhering to City policies
- Explaining festival policies and renting artist spaces
- Using specialized software to register students for performing and visual arts classes and seasonal youth camps
- Selling class supplies
- Providing membership registration
- Serving as City of Mesa information desk
- Performing other duties as required
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
