Lead Usher - Part-Time, Non-Benefited

City of Mesa•Mesa, AZ

3d•Onsite

About The Position

This classification has been designated as a non-classified, non-merit system, at-will position. This recruitment will also be used to establish an eligible list for future full-time and part-time vacancies. A Lead Usher performs administrative and customer relations work for the Mesa Arts Center (MAC) by providing administrative support, and supervising volunteer ushers and assisting with all aspects of patronage during an event and/or performance. This class is responsible for overseeing events and/or performances; conducting pre-show briefings with ushers; facilitating a smooth and efficient flow of patrons entering and exiting the theater; arranging accommodations for individuals and groups with special needs; resolving customer complaints relating to seating, ticketing, and related areas; reporting safety incidents; coordinating house opening with backstage management; and serving as event supervisor or acting as an on-duty manager during some events. Incumbents in this class may be responsible for creating trainings for both staff and volunteers; scheduling, administering, and tracking trainings for staff and volunteers; and coordinating staff for live performances. A Lead Usher may also be responsible for relieving the supervisor of routine administrative work; proofreading, editing, and processing word documents; maintaining an accurate records filing or database system to easily retrieve and access information and documents; communicating information to the Front of House team related to departmental policies and procedures; and maintaining inventories and requisitioning office supplies. Employees must be committed to teamwork, have a shared commitment to the quality of everyday work, and demonstrate the willingness to assume ownership in completion of assigned tasks. This class performs related duties as required. This class is supervised by the MAC Front of House Coordinator who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays), sometimes on short notice. This class is FLSA nonexempt.

Requirements

Any combination of training, education, and experience equivalent to graduation from high school or GED.
Good (1 - 3 years) customer service experience that includes solving customer problems.

Nice To Haves

One year previous theater and/or event supervision experience
One year experience working with volunteers
One year working in a team environment
Bilingual speaking skills (English/Spanish)
First Aid Certification
Cardiopulmonary Resuscitation (CPR) Certification

Responsibilities

Overseeing events and/or performances
Conducting pre-show briefings with ushers
Facilitating a smooth and efficient flow of patrons entering and exiting the theater
Arranging accommodations for individuals and groups with special needs
Resolving customer complaints relating to seating, ticketing, and related areas
Reporting safety incidents
Coordinating house opening with backstage management
Serving as event supervisor or acting as an on-duty manager during some events
Creating trainings for both staff and volunteers
Scheduling, administering, and tracking trainings for staff and volunteers
Coordinating staff for live performances
Relieving the supervisor of routine administrative work
Proofreading, editing, and processing word documents
Maintaining an accurate records filing or database system to easily retrieve and access information and documents
Communicating information to the Front of House team related to departmental policies and procedures
Maintaining inventories and requisitioning office supplies