Head Usher Part-Time

SFJAZZ • San Francisco, CA

2d • Hybrid

About The Position

SFJAZZ is seeking part-time individuals with a positive attitude to welcome guests and patrons. As an important part of the Front of House (FOH) team, this role will support concert performances, donor events, rentals and special performances/events at SFJAZZ year-round. This role will interact with guests, patrons, VIP members, volunteers and SFJAZZ staff. To be successful in the role, we expect someone with a friendly manner to easily attend to guest needs and provide exceptional customer service.

Requirements

• 2 years in performance arts, customer service, or other job-related experience.
• Excellent verbal, communication, interpersonal, and customer service skills.
• Excellent technical skills, and experience with MS Office 350 and Artifax scheduling software.
• Experience with Point-of-Sale software and hardware
• Able to carry out directions as well as to take initiative in problem solving.
• Able to stand for extended periods of time.
• Able to work effectively in partnership with people of various and diverse cultural and racial backgrounds.
• Resourceful and motivated self-starter, looking to work in the non-profit performing arts and events sectors.
• Highly organized, team worker, with the ability to stay calm under pressure while maintaining open communication.
• Collaborative work style and history of working effectively in a fast-paced, team-oriented environment.
• Commitment to and ability to articulate the SFJAZZ Vision and Mission Statement.
• Superior customer service skills.
• Availability to work varied schedules, including days, evenings, weekends and holidays.

Nice To Haves

• Experience with AtVenu a plus.
• An outgoing personality with an interest or love of jazz and live performance is a plus.

Responsibilities

• Work collaboratively and professionally within the FOH team and within the organization at large.
• Establish and maintain professional, friendly, productive, and cooperative relationships with patrons, staff, volunteer ushers, visitors, and clients.
• Greet and direct patrons and visitors; scan tickets; facilitate coat and bag check; monitor entryways to building and into auditoriums and maintain an exceptionally high level of customer service during events, performances, receptions, lectures, screenings, and conferences.
• Provide information to patrons about SFJAZZ programs and events.
• Work collaboratively with Box Office and Production to coordinate timely seating of patrons.
• Respond with urgency to patron and staff concerns or issues.
• Properly elevate concerns as appropriate.
• Maintain working knowledge of ADA requirements, crowd control practices, crisis intervention, and emergency procedures.
• Perform basic troubleshooting of equipment including scanners and radios.
• Assist with event setup, including furniture placement, stanchion and sign setup, and numbering of the theater seats.
• Manage & assign duties for staff ushers and volunteers for each event shift.
• Support and oversee volunteers in their assigned roles.
• Assist with set up and sale of artist merchandise using AtVenu Point of Sale software
• Track and maintain the inventory of FOH materials
• Learn, execute and update Offsite Standard Operating Procedures for non SFJAZZ Center locations.
• Participate in Mandatory Shifts SFJAZZ for performance dates that require a high volume of staff including runs longer than 4 days per week. Mandatory shifts include Gala, Festival, New Years Eve, and Chris Botti
• Other duties as assigned.

Benefits

• This is a union position. Employees are required to become a member of the union within 30 days after beginning employment within the bargaining unit.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed