Head Usher Part-Time
SFJAZZ•San Francisco, CA
•Hybrid
About The Position
SFJAZZ is seeking part-time individuals with a positive attitude to welcome guests and patrons. As an important part of the Front of House (FOH) team, this role will support concert performances, donor events, rentals and special performances/events at SFJAZZ year-round. This role will interact with guests, patrons, VIP members, volunteers and SFJAZZ staff. To be successful in the role, we expect someone with a friendly manner to easily attend to guest needs and provide exceptional customer service.
Requirements
- 2 years in performance arts, customer service, or other job-related experience.
- Excellent verbal, communication, interpersonal, and customer service skills.
- Excellent technical skills, and experience with MS Office 350 and Artifax scheduling software.
- Experience with Point-of-Sale software and hardware – experience with AtVenu a plus.
- Able to carry out directions as well as to take initiative in problem solving.
- Able to stand for extended periods of time.
- Able to work effectively in partnership with people of various and diverse cultural and racial backgrounds.
- Resourceful and motivated self-starter, looking to work in the non-profit performing arts and events sectors.
- Highly organized, team worker, with the ability to stay calm under pressure while maintaining open communication.
- Collaborative work style and history of working effectively in a fast-paced, team-oriented environment.
- Commitment to and ability to articulate the SFJAZZ Vision and Mission Statement.
- Superior customer service skills.
- Availability to work varied schedules, including days, evenings, weekends and holidays.
Nice To Haves
- An outgoing personality with an interest or love of jazz and live performance is a plus.
Responsibilities
- Greet and direct patrons and visitors; scan tickets; facilitate coat and bag check; monitor entryways to building and into auditoriums and maintain an exceptionally high level of customer service during events, performances, receptions, lectures, screenings, and conferences.
- Provide information to patrons about SFJAZZ programs and events.
- Work collaboratively with Box Office and Production to coordinate timely seating of patrons.
- Respond with urgency to patron and staff concerns or issues. Properly elevate concerns as appropriate.
- Maintain working knowledge of ADA requirements, crowd control practices, crisis intervention, and emergency procedures.
- Perform basic troubleshooting of equipment including scanners and radios.
- Assist with event setup, including furniture placement, stanchion and sign setup, and numbering of the theater seats.
- Manage & assign duties for staff ushers and volunteers for each event shift.
- Support and oversee volunteers in their assigned roles.
- Assist with set up and sale of artist merchandise using AtVenu Point of Sale software
- Track and maintain the inventory of FOH materials
- Learn, execute and update Offsite Standard Operating Procedures for non SFJAZZ Center locations.
- Participate in Mandatory Shifts SFJAZZ for performance dates that require a high volume of staff including runs longer than 4 days per week. Mandatory shifts include Gala, Festival, New Years Eve, and Chris Botti
- Other duties as assigned.
Benefits
- Employees are required to become a member of the union within 30 days after beginning employment within the bargaining unit.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
