Coliseum - Part Time Usher

Allen County Government•Fort Wayne, IN

5d•Onsite

About The Position

Under the Direction of the Guest Services Supervisor, the part-time Usher is responsible for greeting and assisting guests, ensuring smooth crowd flow, and handling ticket-related tasks in creating a seamless and enjoyable experience for Allen County War Memorial Coliseum event attendees. This position is Not Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Requirements

Excellent communication and interpersonal skills
Customer-focused with a positive attitude
Ability to remain calm and composed in high-pressure situations
Basic problem-solving skills
Punctuality and reliability
Physical ability to stand and move for extended periods
Available to work events during the day, nights, weekends and holidays

Nice To Haves

Previous customer service experience is a plus

Responsibilities

Greet and welcome event attendees with a friendly and positive demeanor.
Provide information about the event, venue layout, and facilities.
Assist guests in finding their seats and address any inquiries they may have.
Monitor and manage crowd flow during entry, intermission, and exit periods.
Ensure compliance with venue policies and safety regulations.
Handle ticket verification and assist with any ticket-related issues.
Direct guests to the appropriate seating areas and facilities.
Collaborate with other event staff, including security, for coordinated efforts.
Relay important information, such as announcements or schedule changes, to attendees.
Address and resolve guest concerns or issues promptly and professionally.
Has a general knowledge of the building and participates in all emergency procedures.
Perform other duties as assigned.