Box Office Representative

Kaseya Center • Miami, FL

10h • Onsite

About The Position

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm.

Requirements

• High school diploma
• Six months to one year of cashier experience
• Strong verbal and written communication skills
• Proven organization skills
• Computer literate
• Strong customer service skills

Nice To Haves

• Ticketmaster and Archtics experience

Responsibilities

• Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
• Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.
• Accurately distribute will call tickets to our guests for all HEAT games and Arena events.
• Reconcile all daily sales without any overage/shortage occurring.
• Communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
• Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.

Benefits

• Competitive Pay Rates
• Overtime Pay (1.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Monthly MVP Recognition Program (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
• Elevate Raffle for a chance to win American Express Gift Cards
• End of Season Performance Bonus Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED