Box Office Representative - Part-Time

City of Sarasota•Sarasota, FL

4d•Onsite

About The Position

To provide customer service in the sale of tickets to Van Wezel Performing Arts Hall (VWPAH) performances, answering telephone and personal inquiries and assisting VWPAH patrons and visitors by promoting a courteous, respectful, and pleasant environment for the enjoyment of performances in the Hall and in surrounding areas.

Requirements

High School graduation from an accredited high school or GED
Six (6) months of customer service experience.
Must be able to handle cash, or box office, and perform computations accurately and efficiently.
Must be able to interact & work effectively with all sectors of the public.
Ability to maintain effective and pleasant working relationships with other Hall employees.
Ability to deal with the public in a courteous and respectful manner to help resolve patron concerns and misunderstandings by providing polite and appropriate information and explanations consistent with established regulations and policies.
Ability to operate computerized ticket sales equipment, telephone call center systems, calculator, and other related equipment accurately and efficiently.
Ability to understand and follow oral and written instructions on an accurate and timely basis and to withstand pressures arising from sensitive public contacts and related work environment
Ability to handle cash and perform computations accurately and efficiently.
Ability to work changing and irregular shifts, nights, weekends, and holidays.

Nice To Haves

Basic knowledge of computer functions and light clerical work is desired.

Responsibilities

Makes ticket sales from telephone orders and box office visits.
Researches transaction problems and makes corrections, exchanges, and issues duplicates, as appropriate.
Makes postings to computer and compiles daily reports on cash and credit card sales.
Assists patrons and visitors at the front desk and in response to inquiries and comments.
Provides safekeeping for lost and found items.
Operates the Van Wezel Call Center Telephone System.