Box Office Ticket Agent (Part-Time)

City of Thunder Bay • Thunder Bay, ON

2d • Onsite

About The Position

Under the general supervision of the Customer Service & Marketing Coordinator and the technical direction and guidance of the Box Office Coordinator, performs cashier duties for the Fort William Gardens operation. This role involves selling tickets over-the-counter and by telephone using a computerized ticketing system and hard ticket sales for events held at the Fort William Gardens, as well as for other events where the Box Office serves as a ticket outlet. The position also includes processing payments, answering inquiries, completing cash reconciliation, maintaining ticket printers, addressing customer concerns, and assisting with office upkeep.

Requirements

• Minimum 16 years of age
• Must be at a basic skill level in word processing and spreadsheet software
• Must possess good community and public relations skills and have the ability to communicate and deal with the general public in a tactful and courteous manner
• Must have cash handling experience
• Must demonstrate initiative and show a positive attitude
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• Will be required to work irregular hours including weekdays, evenings, and weekends

Responsibilities

• Participates in the selling of tickets over-the-counter and by telephone on a computerized ticketing system and hard ticket sales for events held at the Fort William Gardens.
• Participates in the selling of tickets for other events (not held at the Gardens), but where the Box Office is used as a ticket outlet.
• Processes payments by cash, debit card and credit card.
• Answers telephone and counter inquiries relating to all events and general facility information.
• Completes cash reconciliation statements as per computerized sales summary and/or cash balance sheet for hard copy ticket sales.
• Maintains ticket printers and transelect machines, as necessary.
• Listens to concerns/complaints from the public and ensures information is directed to the appropriate personnel.
• Assists in keeping the office in a clean and orderly fashion.
• Performs such other related duties as may be assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed