Box Office Manager, Chesapeake Baysox

Attain Sports•Bowie, MD

7d•$40,000 - $45,000

About The Position

The Chesapeake Baysox are seeking a highly organized, customer-focused, and sales-driven Box Office Manager to oversee day-to-day box office operations and actively generate ticket revenue. The role manages ticket transactions, accounts, customer inquiries, digital ticketing support, ticket inventory, events, financial procedures, reconciliation, and seasonal and game-day staff. The manager also sells season tickets, partial plans, group outings, hospitality areas, ticket packages, and other Baysox products, while prospecting for new business and developing relationships with customers and community organizations. Working closely with the ticket sales team and other departments, the Box Office Manager helps provide an exceptional fan experience from purchase through attendance at Prince George’s Stadium. The role supports accurate ticket operations, strong customer service, and the organization’s annual ticket revenue goals. It oversees box office operations at Baysox home games and select stadium events, coordinating preparation, staffing, issue resolution, and game-day execution with departments including Stadium Operations, Marketing, Partnerships, and Finance. Attain Sports offers a benefits package beginning on the first day of employment. Compensation is commensurate with experience, education, and skills, with a stated base salary range of $40,000–$45,000 USD.

Requirements

Bachelor’s degree required.
Strong interest in sales and willingness to actively prospect and develop new business.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service skills and ability to interact professionally with a wide range of customers.
Comfort making outbound sales calls and communicating with prospective customers.
Ability to work collaboratively as part of a team and independently.
Strong computer skills, including proficiency with Microsoft Office applications.
Ability to maintain professionalism when handling confidential customer and financial information.

Nice To Haves

Previous experience in ticketing, sales, customer service, sports, entertainment, hospitality, or a related field.
Previous experience working with Tickets.com.

Responsibilities

Manage the day-to-day operations of the Chesapeake Baysox Box Office.
Oversee ticket transactions, account management, exchanges, reprints, will call, and related customer service needs.
Ensure ticket orders, payments, account information, and records are processed accurately and efficiently.
Assist customers with mobile and digital ticketing and troubleshoot ticketing issues.
Manage incoming phone calls, emails, and in-person ticket and account inquiries.
Coordinate box office preparation and operations for Baysox home games and other stadium events.
Assist with setup and maintenance of game events, ticket products, seating manifests, promotional offers, and pricing in the ticketing system.
Help manage ticket inventory and maintain accurate ticketing information across sales channels.
Assist with ticket reconciliation and reporting after games and events.
Maintain organized records and follow cash-handling and financial procedures.
Coordinate with Finance on ticket payments, deposits, refunds, adjustments, and reconciliation.
Help recruit, train, schedule, and supervise seasonal and game-day box office staff.
Ensure the box office provides guests with a professional and welcoming experience.
Sell season tickets, partial plans, group outings, hospitality areas, ticket packages, and other Baysox ticket products.
Prospect for new business through outbound calls, emails, networking, referrals, and other sales activities.
Respond promptly to inbound ticket sales leads and inquiries.
Build relationships with businesses, community organizations, schools, youth sports organizations, nonprofits, and other potential group customers.
Conduct ballpark tours and meetings with prospective customers when appropriate.
Develop existing customer relationships to encourage renewals, additional purchases, referrals, and engagement.
Maintain an active sales pipeline and follow up with prospective customers.
Meet or exceed individual ticket sales goals and activity expectations.
Document sales activity, customer interactions, and opportunities in the CRM and ticketing systems.
Participate in ticket sales campaigns, community events, networking opportunities, and other revenue-generating initiatives.
Serve as a primary contact for ticket customers and season ticket members, providing timely and solution-oriented service.
Handle customer concerns professionally and work toward appropriate resolutions; explain ticket products and recommend suitable options.
Oversee box office operations during home games and select stadium events, ensuring staffing and preparation before gates open.
Troubleshoot ticketing and customer service issues during events and support group experiences, hospitality areas, season ticket holders, and other customer needs.
Collaborate with Stadium Operations, Marketing, Partnerships, Finance, and other departments to support smooth game-day execution.
Maintain accurate ticketing and financial procedures throughout each event.