Box Office Manager, Chesapeake Baysox

Attain Sports•Bowie, MD

About The Position

The Box Office Manager oversees the day-to-day operations of the Chesapeake Baysox box office and actively generates ticket revenue by selling season tickets, partial plans, group outings, hospitality areas, ticket packages, and other ticket products. The position works with the ticket sales team and other departments to provide a strong customer experience from purchase through the visit to Prince George’s Stadium, maintain accurate ticket operations, and help achieve annual ticket revenue goals. The role manages ticket transactions, customer accounts, digital ticketing assistance, event and ticket-product setup, inventory, reconciliation, cash-handling procedures, and coordination with Finance. It also helps recruit, train, schedule, and supervise seasonal and game-day box office staff. The manager develops new business, maintains customer relationships and a sales pipeline, documents activity in CRM and ticketing systems, and provides customer service to ticket buyers and season ticket members. During home games and select stadium events, the manager oversees box office readiness and operations, troubleshoots ticketing and service issues, supports customer and group experiences, and collaborates with Stadium Operations, Marketing, Partnerships, Finance, and other departments. The role requires a bachelor’s degree and strong communication, organization, customer service, sales, and computer skills. Previous relevant experience is preferred. Compensation is $40,000–$45,000, with eligibility for commission upon achieving set metrics.

Requirements

Bachelor’s degree required.
Strong interest in sales and willingness to prospect and develop new business.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service skills and ability to interact professionally with a wide range of customers.
Comfort making outbound sales calls and communicating with prospective customers.
Ability to work collaboratively and independently.
Strong computer skills, including proficiency with Microsoft Office applications.
Ability to maintain professionalism when handling confidential customer and financial information.

Nice To Haves

Previous experience in ticketing, sales, customer service, sports, entertainment, hospitality, or a related field.
Previous experience working with Tickets.com.

Responsibilities

Manage the day-to-day operations of the Chesapeake Baysox Box Office.
Oversee ticket transactions, account management, exchanges, reprints, will call, and related customer service needs.
Ensure ticket orders, payments, customer account information, and records are processed accurately and efficiently.
Assist customers with mobile and digital ticketing and troubleshoot ticketing issues.
Respond to ticket-related phone, email, and in-person inquiries.
Coordinate box office preparation and operations for Baysox home games and other stadium events.
Set up and maintain events, ticket products, seating manifests, promotional offers, and pricing in the ticketing system.
Help manage ticket inventory and maintain accurate information across sales channels.
Assist with ticket reconciliation and reporting after games and events.
Maintain organized records and follow cash-handling and financial procedures.
Coordinate with Finance regarding ticket payments, deposits, refunds, adjustments, and reconciliation.
Help recruit, train, schedule, and supervise seasonal and game-day box office staff.
Sell season tickets, partial plans, group outings, hospitality areas, ticket packages, and other Baysox ticket products.
Prospect for new business through calls, emails, networking, referrals, and other sales activities.
Respond promptly to inbound sales leads and inquiries.
Build relationships with businesses, community organizations, schools, youth sports organizations, nonprofits, and prospective group customers.
Conduct ballpark tours and meetings with prospective customers when appropriate.
Develop existing customer relationships to encourage renewals, additional purchases, referrals, and engagement.
Maintain an active sales pipeline and follow up consistently with prospective customers.
Meet or exceed individual ticket sales goals and activity expectations.
Document sales activity, customer interactions, and opportunities in CRM and ticketing systems.
Participate in sales campaigns, community events, networking, and other revenue-generating initiatives.
Serve as a primary contact for ticket customers and season ticket members, providing timely, professional, solution-oriented service.
Resolve customer concerns and help customers select suitable ticket products.
Oversee box office operations during home games and select stadium events, including staffing and preparation before gates open.
Support group experiences, hospitality areas, season ticket holders, and other customer needs on game days.
Collaborate with Stadium Operations, Marketing, Partnerships, Finance, and other departments to support smooth event execution.
Maintain accurate ticketing and financial procedures during events.

Benefits

Competitive health, dental, and vision coverage.
HSA and FSA accounts.
Life and disability insurance.
Fertility and family planning benefits.
Employee assistance and discount programs.
11 paid federal holidays.
Flexible unlimited time off (UTO).
Generous 401(k) matching with immediate vesting.
Flexible career paths with opportunities for advancement, mobility, and flexibility.
Commission eligibility upon achieving set metrics.