Outfest NEXT Box Office Coordinator

Outfest • Los Angeles, CA

3d • Hybrid

About The Position

The Box Office Coordinator is a seasonal member of Outfest’s Box Office Team, supporting the Box Office Manager with day-to-day operations leading up to and during Outfest NEXT (July 23 - 26, 2026). This role assists with ticketing, reporting, customer service, and logistics across festival venues and vendors in Los Angeles. The position is remote-hybrid, with in-person staff meetings and full on-site presence required during the event dates.

Requirements

• 1–2 years of experience in box office operations, customer service, or public events.
• Familiarity with ticketing/sales platforms (experience with Elevent a plus).
• Strong customer service skills; able to resolve issues calmly and efficiently.
• Proficiency with Microsoft Office and Google Drive; database experience a plus.
• Organized, adaptable, and able to multi-task under deadlines.
• A collaborative team player with initiative and attention to detail.
• A commitment to Outfest’s mission and an understanding of its programs and their role in the broader LGBTQ movement.

Nice To Haves

• Experience supporting staff or volunteers preferred.

Responsibilities

• Assist with setup and daily management of the event ticketing system (Elevent), including scheduling, ticket inventory, and troubleshooting.
• Process and fulfill ticketing requests for filmmakers, sponsors, members, community partners, and guests.
• Generate and distribute admissions and membership sales reports as directed by the Box Office Manager.
• Maintain program and film updates in the ticketing system.
• Contribute to final wrap reporting at the conclusion of the event.
• Support the Box Office Manager in planning and coordinating logistics, including equipment, ticket stock, and supplies.
• Work with Theater Operations to share daily ticketing and program updates with event staff.
• Provide guidance and support to Box Office Agents and volunteers during shifts, escalating issues to the Manager as needed.
• Help train agents and volunteers in ticketing procedures, phone protocols, reporting, and customer service.
• Assist in creating and maintaining the schedule for agents and volunteers.
• Serve as the primary phone/online sales agent early in the season to learn the ticketing system and train others.
• Respond to ticket buyer inquiries via phone, email, and in-person at the Box Office.
• Maintain a presence at the Box Office to assist with customer needs and ensure a positive experience.
• Support communication with audiences regarding program or ticketing changes in coordination with the Manager and Marketing team.
• Assist the Development team in implementing ticketing processes for members.

Benefits

• This is a part-time position during Outfest’s reconstruction phase. As such, no traditional benefits (such as health insurance or paid time off) are currently offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed