Box Office - Commodore Ballroom

Live Nation Entertainment • Vancouver, BC

3d • Onsite

About The Position

The Box Office Attendant role is at the Commodore Ballroom, one of Canada’s most iconic live music venues located in downtown Vancouver. The Commodore Ballroom has been a cornerstone of the city’s entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. This role is an opportunity to be part of Vancouver’s most memorable live music experiences.

Requirements

• Superior customer service skills (in-person and over the phone) are an asset.
• A basic foundation and understanding of event ticketing is a strong asset.
• Excellent communication skills in English (verbal and written).
• Understanding basic computer skills and experience with MS Office (Word, Excel, and Outlook).
• Organized, detail-oriented, and able to manage a diverse and ever-changing environment.
• Highly motivated, proactive self-starter who is able to work under pressure.
• Must be able to work evenings, weekends and holidays as required.
• A passion for live events and desire to ensure every customer experience is exceptional!

Nice To Haves

• Experience with Ticketmaster systems (Archtics & TM Host) is a strong asset, but not necessary as training will be provided.
• Proficiency in French is an asset but not required.
• General office and/or cash handling experience preferred but not required.

Responsibilities

• Conduct in-person ticket sales using the Ticketmaster computer systems.
• Balance and account for credit card receipts from sales transactions.
• Describe venue layouts and seating locations for our customers.
• Organize and distribute "will-call" tickets as needed.
• Maintain exemplary customer service in accordance with Live Nation standards and policies.
• Utilize strong communication and de-escalation techniques to professionally resolve guest concerns, complaints, and ticketing issues while maintaining a positive customer experience.
• Foster and maintain a positive and team-oriented approach towards colleagues and the company.
• Other duties as assigned.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed