Box Office Host

Flix Brewhouse•Frisco, TX

6d•Onsite

About The Position

In this role, you'll be our Box Office rockstar, making ticket buying a breeze, mastering the kiosk, and ensure moviegoers find their way to their cinematic adventures. Box Office Hosts are the welcoming team to our cinema guests and maintain extensive knowledge of our show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The purpose of this role is to exceed guest satisfaction by giving personal attention and taking ownership of excellent service. This includes listening, apologizing with empathy, finding a solution, and following through when resolving guest problems.

Requirements

A+ communication skills
Knack for creating unforgettable guest experiences
Passion for movies
Radiant positivity
Team player who thrives on collaboration
Ready for some nights and weekends
Strength to carry up to 50 lbs
Ability to stand tall for extended periods
Delivers exceptional verbal communication skills with a warm and inviting personality.
Ability to multi-task, be personable and be detailed oriented.
Ability to take direction, develop and work in a team environment.
Works calmly and executes job duties effectively under pressure.
Accountable, self-motivated, organized and utilizing problem solving skills.
Committed to quality movie-going and brewpub service and menu knowledge.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to stand and walk for long periods of time.
Ability to reach, bend, stoop, and frequently lift up to 35 lbs. and occasionally lift/move 50 lbs.

Responsibilities

Greet all guests with a pleasant, upbeat attitude.
Thanks every guest that leaves.
Answer telephones in a polite and expeditious manner.
Refers all guest's complaints and concerns to management with a sense of urgency.
Sell tickets.
Knows story lines of all current and upcoming movies, as well as all marketing programs.
Knowledgeable of menu items offered by the cinema and their prices.
Inform guests of their buying choices.
Use positive, up-selling, and suggestive selling practices.
Receive money and count the correct change for each sale.
Use the point of sale system terminals located at the cinema for every sale.
Become knowledgeable of company procedures regarding the use of sales terminals.
Accurately control the money in assigned cash drawers.
Accurately control the ticketing of guests and guest seating in shows.
Wear company uniform and maintain professional appearance.
Maintains a clean work station.
Cleans designated areas each shift and any other areas of the cinema as directed by management.
Care for cinema and equipment with high level of consideration for its value at all times.
Assists guests to the fullest extent possible.