Box Office Representative

Mall of America•East Rutherford, NJ

2d•Onsite

About The Position

The Box Office Representative serves as a front‑facing ambassador for the Performing Arts Center, providing exceptional customer service while supporting all ticketing and box office operations. This role is responsible for assisting patrons with ticket purchases, will call, exchanges, and event-day inquiries while ensuring accuracy in all transactions. Box Office Representatives play a key role in creating positive guest experiences and contributing to smooth, efficient event operations.

Requirements

Strong customer service and communication skills
High attention to detail and comfort handling transactions and payments
Ability to remain calm and professional in a fast‑paced, high‑volume environment
Reliable, punctual, and able to follow established procedures
Comfortable using point‑of‑sale or ticketing systems
Ability to work evenings, weekends, and holidays based on performance schedules

Responsibilities

Sell tickets for live performances and events using the venue’s ticketing system
Assist patrons with will call, ticket pickup, seat inquiries, exchanges, and refunds as directed
Provide accurate information regarding events, seating, pricing, and venue policies
Process cash, credit card, and digital payments accurately and securely
Reconcile transactions and follow established cash‑handling and settlement procedures
Support night‑of‑show box office operations, including peak sales periods
Address basic guest questions or concerns and escalate issues when needed
Maintain a clean, organized, and professional box office environment
Follow all ticketing, accessibility, privacy, and compliance guidelines
Collaborate with the Box Office Manager and venue operations staff to ensure smooth event execution