Box Office Supervisor

Ticketmaster•Toronto, ON

2d•Onsite

About The Position

Ticketmaster Canada is seeking individuals to fill Box Office Supervisor roles based out of Toronto, Ont. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

Requirements

Minimum of 1-2 years’ experience in a sales and/or customer service oriented role
Strong verbal and written communication skills
Go-getter with the ability to work under pressure and with minimal supervision
General office and cash experience are preferred
Basic foundation and understanding of event ticketing
Experience dealing with customer service escalations
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Knowledge of or familiarity working with a POS system
Ability to accommodate an extremely flexible and fluid work schedule
Must be available weekends, evenings and holidays!

Nice To Haves

Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives.
Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
Manages competing priorities of several teams/departments/locations.
Tasks and project management orientation (with the ability to hold others accountable).

Responsibilities

Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
Assist with implementation of Box Office policies and procedures
Supervise and run various local box offices as deemed needed by the Box Office Manager
Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
Cash control, balancing and related administrative functions
Monitoring staff performance to ensure high levels of customer service are being maintained
Dealing with and resolving customer service issues relating to Box Office operations
Ticket processing and in-person ticket sales
Process in house ticketing requests
Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events