Box Office Attendant

WonderWorksPanama City Beach, FL
Onsite

About The Position

WonderWorks is an indoor amusement park that combines education and entertainment with over 100 hands-on exhibits. WonderWorks PCB is seeking Box Office Attendants to be the first point of contact for guests. This role involves welcoming guests into the attraction, providing valuable information, and setting a positive tone for their experience inside the upside-down building. Box Office Attendants are crucial for positive ticket sale interactions.

Requirements

  • Excellent communication skills and customer service skills
  • Observational skills to ensure safe practices and recognize guest needs
  • Basic mathematical skills, as needed to make change
  • Ability to stand or walk throughout the work area for prolonged periods
  • Ability to lift and/or move up to 25 pounds
  • Ability to work any shift including nights, weekends, and holidays

Nice To Haves

  • Previous themed entertainment and sales experience is preferred

Responsibilities

  • Greet, welcome, and interact with all guests as they enter and exit the attraction
  • Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
  • Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
  • Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
  • Answer phones and courteously redirect calls to the appropriate department
  • Maintain a clean and organized work environment
  • Perform other duties as assigned
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